Customer Service

Customer Service Hours

Monday - Friday: 7:30 a.m. to 7:00 p.m. Eastern
Saturday - Sunday: Closed
Email Us

Telephone Numbers

Natural Gas Emergencies
Call: 800.752.7504 or 911
Start, Stop or Transfer Your Service
Call 800.752.7504 
Convert Your Home or Business to Natural Gas
Call 877.279.3636
Monday - Friday: 7:30 a.m. to 5:00 p.m.
Purchase or Installation of Natural Gas Appliances
Call 877.279.3636
Monday - Friday: 7:30 a.m. to 5:00 p.m.
Schedule Service or Repair of Natural Gas Appliances
Call 800.752.7504 
Identity Protection/Fraud Alerts
Call 800.752.7504
Fax 877.525.2880 (Attn: IVF\CCC)
Customers with speech and hearing impairments
711 (TTY/TDD Relay Service)
If you are a Duke Energy customer and need assistance, please visit duke-energy.com.

Mailing Address for Payments 

Mail Payments to:
Piedmont Natural Gas
P.O. Box 1246
Charlotte, NC 28201-1246

Additional Contacts

Customer Service

Attn: Customer Service
E-mail: customerselfservice@duke-energy.com

Corporate Office

Piedmont Natural Gas
4720 Piedmont Row Drive
Charlotte, NC 28210
PO Box 33068
Charlotte, NC 28233

Note: If you experience difficulties sending us an e-mail by clicking on the addresses above, you may need to copy and paste the address into the "To" field of your e-mail client. If you continue to experience difficulties, please contact Customer Service at 800.752.7504.