Start, Stop or Move

Looking to start, stop or move service? Just select from the options below and we'll get you
on your way.

Select this option if you do not have an active account and need to start natural gas service. (Not for temporary/seasonal reconnections.)

Remember when scheduling your appointment:

Your electricity and water services must be active before your scheduled appointment date. If either of these services are not active when the technician arrives, it will result in delays establishing your natural gas service.

Our scheduling calendar will provide the first available appointment date. To increase the likelihood that your desired date is available, please provide as much notice as possible.


Start Service
Select this option to cancel your natural gas service. (Not for temporary/seasonal disconnections.)

Please have the following information ready when you place your order:
  • Your account number
  • Your email address
  • Zip code of service address
  • The mailing address to which you would like us to send your final bill

Coming Soon!

A revised and improved online service experience is under construction. For now,
please take the following steps to move your natural gas service from one address
to another within our service territory:

Step 1

Stop Service for your old address using our Stop Service Request Form.

Step 2

Start Service at your new address using our Start Service Request Form.

We apologize for any inconvenience and thank you for being a Piedmont Natural
Gas customer.

Need help? Call 800.752.7504 to get started.