Identity Protection/Fraud Alerts

Piedmont Natural Gas employees are trained to handle your personal information with care and attention. Our processes are designed to protect your personal information from fraud and identity theft.

When making a payment by check or credit/debit card, Customer Service representatives will ask you for specific information.

For Credit/Debit Card Payments, we’ll ask for: 
  • Name 
  • Piedmont account number 
  • Payment amount 
  • Credit/debit card number 
  • Expiration date 
  • Name on card 
  • ZIP Code
For Check Payments, we’ll ask for: 
  • Name 
  • Piedmont account number 
  • Payment amount 
  • Bank routing number 
  • Checking account number

Identity Verification

When you open a new account, Piedmont Natural Gas must verify your identity. If we are unable to verify your identity with the information you provide, we’ll ask you to complete the Identity Verification Form before your new account can be established. This form must be completed in full (including the applicant's signature), notarized and returned to Piedmont Natural Gas by one of the methods listed below.

  • Mail:
    Piedmont Natural Gas
    (Attn: IVF\CCC)
    4740 Corporation Drive
    Fayetteville, NC 28306
Fraud attempts and scams are always possible when dealing with personal information. Listed below are some of the most common scams, along with important reminders and alerts. Note each item and be sure to call us at 800.752.7504 if you believe your account has been targeted or compromised.

Important Reminders
Piedmont Natural Gas employees will never ask for cash or prepaid cards in exchange for service. If you are suspicious about someone claiming to be a Piedmont employee, our service technicians always:
  • Drive a vehicle that clearly shows our name and logo
  • Wear a blue uniform with our logo
  • Carry a Piedmont Natural Gas identification card, which you should request to see
If you remain in doubt, please call us at 800.752.7504 to confirm we are working in your area.

Common Scams
  • Customers of some local utilities have been targeted by callers who claim to be utility employees and then demand payment on a past-due bill. The caller will ask the customer to buy a prepaid credit card and then to call them back with the card number to avoid service interruption
  • A similar scam involves utility customers being targeted by email and requested to pay a past-due invoice sent as an attachment
  • Scammers have targeted restaurant owners by threatening to cancel utility service to restaurants unless the owners purchase prepaid bank cards to cover the cost of unpaid bills. The scammers answer the telephone as the utility when called at the contact number provided
  • A man posing as a utility worker has approached people at their homes, threatening to remove their meter unless they pay money to reset it
Customers who believe they have been a victim of these or any other scams can notify local police, the state attorney general's office or the Better Business Bureau.

Alert for new customers
Call us directly – don’t use a middle man!

If you’re moving to the area or purchasing a new home, don’t trust a third party to schedule natural gas service connection. Call us directly - we’ll protect your personal information and start your service for no charge.*
Piedmont Natural Gas works directly with our customers - we do not coordinate with any third-party company that promises to start, stop or change your natural gas services.
Third-party services may be easily found on the Internet. We advise all potential new customers to avoid third-party services for the following reasons:
  • Piedmont cannot guarantee the security of your personal information when you give it to a third party. This could expose you to identity theft
  • Third parties do not have access to our systems and cannot schedule services for you. This will result in missed appointments and a lack of service
  • Third parties may charge you a processing fee for their services, whereas Piedmont will start your service for no charge*
Call Piedmont directly at 800.752.7504.

*Conditions apply based on credit history. A deposit may be required to initiate service.