The following information will help you spot a scam and provide steps to take.
- We will not call to demand immediate payment or ask for credit/debit card numbers over the phone. If you feel pressured, first call us at the number on your paper or online Piedmont Natural Gas bill for verification.
- We will not disconnect your service without first notifying you, and never just a single notification one hour before disconnection.
- If you’ve already been a victim of a scam and sent money, please contact your financial institution immediately to understand your options. For phone or digital scams, you may file a complaint with the Federal Trade Commission (FTC) and your state consumer protection agency.
- If you are suspicious about someone claiming to be a Piedmont Natural Gas employee, contact the company immediately by calling the number listed on your monthly bill.
- Private businesses sometimes may conduct business on behalf of Piedmont Natural Gas. If they do not have identification, contact us to verify the visit.