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How to Prepare for Your Upcoming Service Visit

To help your service visit go as efficiently as possible, please complete the following:

  • If you were advised:
    • Your gas is on, and the work will not require the technician enter the premises, then no one needs to be present for the service visit.
    • Your gas is off, or the work requires the technician enter the premises, please ensure someone 18 or older will be present for the service visit.
  • Provide a clear path for the technician to access and work on the equipment in your work order, including attic furnaces or water heaters, if applicable.
  • Keep all bushes and shrubbery trimmed and maintained so there is a clear path to the meter.
  • Secure all pets.
  • Unlock all fences and gates.
  • Provide the gate access code if the work is inside a gated community.