At Piedmont Natural Gas, we are proud of our commitment to improving the economic and social vitality of the communities we serve. As an active member of these communities, our goal is to improve the quality of life for our customers, neighbors and employees by supporting energy assistance programs through:
We recognize that many of our customers may still be recovering from the economic impacts of the pandemic. That’s why we’ve relaxed our timelines for payment agreements and made it easier and more convenient for you to set up a plan online.
Share the Warmth is a Piedmont Natural Gas energy-assistance program designed to help low-income individuals and families pay their monthly energy bills - regardless of the energy source used in the home. Piedmont’s customers can enroll in our Share the Warmth Round Up program to have their bill rounded up to the nearest dollar each month, with 100 percent of the proceeds supporting the Share the Warmth program.
This document is an explanation of your responsibilities and rights as a Piedmont Natural Gas (Piedmont) customer. Your state has authorized these procedures to ensure customers are treated fairly and are well advised. If a problem with your natural gas service or bill arises, please contact us as soon as possible. The information below relates to disconnection of service for nonpayment of a deposit or a delinquent account and natural gas safety.