Visit the Business Customer Service page for business support.

Report a natural gas emergency

If you have reason to suspect a gas leak, evacuate the area and call us at 800.752.7504 or 911.

(En español)


If you suspect a gas leak please call us at 800.752.7504.

Contact Us

We're here to help. Choose how you'd prefer to contact us.

  • Send us an email

    Need to share a concern with us? Simply complete and submit our secure online form.

    Please allow 24-48 hours for a response. If you need immediate assistance, please call us.

  • Give us a call

    Customer Service representatives are available by phone Monday – Friday 7:30 am to 7pm EST.

    Customer Service

    Home & Business – 800.752.7504
    International – 1.704.382.7644
    Hearing or Speech Impaired – 711
    (TTY or TDD Relay Service)
    Identity Protection/Fraud Alerts 800.752.7504 or fax 877.525.2880

    More Phone Numbers

    Sales – 877.279.3636 
    Media Contacts – 877.348.3612
    Investor Relations – 800.488.3853
  • Mailing addresses

    Mail Payments

    Piedmont Natural Gas
    P.O. Box 1246
    Charlotte, NC 28201-1246

    For overnight payments, mail to:

    10101 Claude Freeman Drive
    Suite 225 N
    Charlotte, NC 28262

    Note: Overnight payments may be mailed via United States Postal Service (USPS), FedEx and UPS.

    Corporate Office

    Piedmont Natural Gas
    525 S Tryon St.
    Charlotte, NC 28202

    P.O. Box 33068
    Charlotte, NC 28233