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North Carolina Rebate Program

Natural Gas Appliance Rebates

Did you know?

  • Water heating accounts for approximately 18 percent of a home’s energy use 
  • A new high-efficiency furnace and cooling system can save you up to $1,200 per year in operating costs

Now is the time to cut the cost of heating water and your home by replacing your old, inefficient water heater or furnace with a new high-efficiency one. Residential customers in North Carolina who replace existing natural gas equipment with qualifying high-efficiency natural gas equipment are eligible for up to a $225 rebate. This includes the following qualifying high-efficiency gas water heaters and furnaces.

Rebates currently available 

Note, effective Jan. 15, 2018, the minimum efficiency requirements for storage tank and tankless water heaters changed.  These changes are a result of new water heater standards that the Department of Energy (DOE) implemented in 2017.  DOE revised its testing and qualifications for water heaters and the standards changed from using an Energy Factor (EF) to a Uniform Energy Factor (UEF).  As a result, the qualifications for the Piedmont Natural Gas Equipment Rebate program changed to reflect cost-effective water heater energy savings utilizing the new Uniform Energy Factor (UEF).  For storage tank water heaters, the rebate qualifications changed from an EF of 0.67 to a UEF of 0.64.  For tankless water heaters, the minimum rebate qualification changed from an EF of 0.82 to a UEF of 0.81.  The rebate amounts and revisions are reflected in the table below.

Natural Gas Appliance  Rebate Amount Qualifying Models Rebate Form Buying Guidance from ENERGY STAR®
Storage Tank Water Heater  $50 *UEF=0.64 or higher Rebate Form Water heater facts
Tankless Water Heater $150 *UEF=0.81 to 0.91 Rebate Form Water heater facts
   Tankless Water Heater $200  *UEF=0.92 or higher Rebate Form Water heater facts   
Furnace $175 **AFUE = 90% to 94.9 Rebate Form Furnace facts
  Furnace  $225 **AFUE = 95% or higher Rebate Form Furnace facts  

*Uniform Energy Factor
**Annual Fuel Utilization Efficiency

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Proof of installation (a copy of the receipt, invoice, or contract) and/or proof of purchase must be included with the rebate application.

Please allow up to six weeks for rebate processing from the time the rebate form is received in the mail by Piedmont Natural Gas.

Rebate funds are limited and will be paid on a first-come, first-served basis until all funds are depleted or the program is withdrawn or terminated. Piedmont Natural Gas reserves the right to modify, withdraw or terminate this program at any time upon reasonable notice as posted on our website.

Eligibility Requirements (Residential)

  • Available for all existing Piedmont residential customers who are served under the company’s 101-Residential Service rate schedule and have an active Piedmont natural gas account
  • Rebates are only available for qualifying natural gas equipment that is installed to replace existing natural gas-fired equipment
  • This offer is not available for the new construction market of homes, condominiums, apartments, or townhomes. This rebate is also not available for the replacement of equipment served by an alternate fuel source such as electricity or propane
  • Equipment must be installed by an HVAC or plumbing contractor licensed in North Carolina
  • Maximum number of rebates per residential service address is two (2) rebates in a 12-month period for water heating and two (2) rebates in a 12-month period for space heating; each applicant is limited to receiving no more than a total of 150 rebates in a 12-month period 
  • Rebate applications must include the HVAC or plumber information and all applicable equipment information as shown on the rebate form. Equipment must be installed in the residence corresponding to the submitted Piedmont Natural Gas service account number
  • Rebates apply only to equipment purchased and installed after March 23, 2009, when the Commission approved the program and all applications must be postmarked within 90 days after the equipment installation

How to Participate

  • Carefully review the website eligibility requirements, terms and conditions, and the rebate application form
  • Call 1-877-279-3636 (Monday - Friday, 7:30 a.m. to 5:30 p.m.) with questions about program requirements before you purchase and install new high-efficiency equipment
  • Contact a licensed contractor to purchase and install the qualifying equipment as specified in the program requirements
  • Complete all the information on the rebate application and attach copies of all purchase and installation invoices
  • The attached invoices/receipts must include the product installation date, total price, new equipment brand and model number, and the efficiency rating for the new equipment
  • To process the rebate, all information must be completed, with the rebate form signed and dated
  • Submit your rebate application form and required documentation to the following address:

    Piedmont Natural Gas Company, Inc.
    Attn: Marketing/NC Rebate Form
    PO Box 33068
    Charlotte, NC 28233

  • Please DO NOT send your rebate form and other documentation in the same envelope with payment of your monthly gas bill
  • Please allow up to six weeks for rebate processing from the time the rebate form is received in the mail by Piedmont
  • Piedmont may call you to schedule an inspection to verify installation of the equipment at the address indicated on the rebate form  

Find a Contractor or Equipment Dealer
All equipment must be installed by a contractor licensed in North Carolina to be eligible for the rebate. Visit the Find a Contractor or Equipment Dealer section to find a contractor in your area.

Terms and Conditions
Full Terms & Conditions

Have any questions? Call Piedmont Natural Gas directly at 1-877-279-3636 (Monday - Friday, 7:30 a.m. to 5:30 p.m.) or e-mail

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