(En español) The meter at your home will soon be replaced with a new smart meter that will provide several benefits not available with the current model. The most notable are safety features that will allow us to monitor the meter and help keep you safe.

Next Steps

To initiate the replacement process, there are two important steps
for you to take:

* Your unique code will be sent to you via email and/or postal mail. If you are unable to locate your code, please call us at 855.671.2467.

question mark

Frequently Asked Questions

  • We have identified certain gas meters that need to be replaced due to their age. Piedmont is also upgrading its natural gas meter infrastructure by installing smart meters in homes and businesses.

    The new smart meter will offer several new benefits that are not available with your current model. The most notable are safety features which will help us monitor the meter and help keep you safe.

    The new smart gas meters are an evolution of our previous meter-reading technology and will offer our customers greater benefits and a better experience now and in the future.

    PNG Smart meter model
  • You can schedule an appointment to have the meter at your home replaced at a time that is convenient for you. Get started by updating your contact information and communication preferences.


    You have been provided a unique code by email and/or postal mail that will enable you to schedule an appointment for the meter replacement. If you are unable to locate your unique code, you may call us at 855.671.2467 for assistance.

    Please visit the appointment portal now to schedule the meter replacement at your home.

  • Based on your communication preferences, we will send a text and/or email to remind you of the upcoming appointment seven days before installation, 24 hours before installation and when the technician is on their way.
  • There is no charge. This replacement program is part of Piedmont’s commitment to safety and enhancing the services and options available to customers.
  • Due to the age of the meter on your home, a meter replacement is required. If you do not want the smart meter or your schedule does not allow for a meter replacement at this time, we can put you on a list to exchange the meter at a later date.
  • Call 855.671.2467 to reschedule the meter replacement at your home or the relighting of your natural gas equipment and appliances.
  • Safety is paramount in natural gas metering. The new meter has safety features that help us monitor the meter and keep you safe.
  • Yes, an adult over the age of 18 must be at home to provide our technician access inside your home to turn on the pilot lights for natural gas appliances and equipment. If an adult is not at home, please call us to reschedule.
  • We will remove your current meter and then immediately connect a new, replacement smart meter.
  • This process will require a brief interruption of natural gas service. After the meter replacement is completed, our technician will need access inside your home to relight your natural gas equipment and appliances.
  • The new natural gas meter will be installed by Honeywell, a contractor for Piedmont Natural Gas. As a reminder, all Piedmont technicians and contractors always carry photo ID cards.
  • On the day of your appointment, please ensure there are no obstructions to the natural gas meter, including dogs, locked gates or vegetation.
  • The system takes 24 hours to process the updated preference center contact information. All communications after this 24-hour period will use your updated contact information.
  • Ensight Plus, LLC is the communications platform provider for Honeywell and Honeywell is our communications partner for this project.
  • Concerns can easily be verified through the company website and/or contact the company phone number to speak with a customer service representative. A text message will always begin with “Piedmont Natural Gas:” and may include a short link beginning with pngas.us.

Contact us

Our goal is to provide the best possible service experience. If you have questions, please contact us Monday – Friday, 8 a.m. – 6 p.m. ET at 855.671.2467.

Share your experience

After the replacement at your home, we will send you a survey to capture your feedback on how we did. Your response will help us make sure we are meeting your expectations, as well as help us continue to find ways to improve your experience.