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Billing and other account-specific questions (Select the "Billing Question" option)

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Customer Service Hours
Monday - Friday: 7:30 a.m. to 7:00 p.m. Eastern
Saturday - Sunday: Closed

Telephone Numbers

Natural Gas Emergencies
Call: 1-800-752-7504 or 911

Start, Stop or Transfer Your Service
Call 1-800-752-7504

Convert Your Home or Business to Natural Gas
Call 1-877-279-3636
Monday - Friday: 7:30 a.m. to 5:00 p.m.

Purchase or Installation of Natural Gas Appliances

Call 1-877-279-3636
Monday - Friday: 7:30 a.m. to 5:00 p.m.

Schedule Service or Repair of Natural Gas Appliances
Call 1-800-752-7504

Customers with speech and hearing impairments
TDD/TTY information

If you are a Duke Energy customer and need assistance, please visit
Mailing Address for Payments

Mail Payments to:
Piedmont Natural Gas
P.O. Box 1246
Charlotte, NC 28201-1246

Additional Contacts

Customer Service
Attn: Customer Service

Corporate Office
Piedmont Natural Gas
4720 Piedmont Row Drive
Charlotte, NC 28210

Note: If you experience difficulties sending us an e-mail by clicking on the addresses above, you may need to copy and paste the address into the "To" field of your e-mail client. If you continue to experience difficulties, please contact Customer Service at 1-800-752-7504. 
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