Customers who meet eligibility requirements set by the Commission may be entitled to special consideration before disconnection.


In addition, customers who meet medical requirements will not be disconnected during the months of November through March if a customer or a member of their household at the premises to which service is rendered can furnish to the utility no less than three days prior to termination of service a “Medical Certification” form provided by the utility and signed by a licensed physician that termination of electric service would be especially dangerous to such person’s health.


You can see the complete list of eligibility requirements in the Customer Bill of Rights online.


To apply:

  1. Complete the Medical Certification form, which you can request by calling us at 800.752.7504.
  2. Double check that your physician has completed the form in full.
  3. Email the completed form to customerselfservice@piedmontng.com or mail the completed form to:
    Piedmont Natural Gas
    Attn: Accounts Receivable
    P.O. Box 33068
    Charlotte, NC 28233