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Assistance Programs

If you or someone you know is experiencing a time of uncertainty, we offer programs and resources to help you get back on your feet.

Financial Assistance

  • Customer Assistance Program (CAP)

    Helps eligible customers receive monthly energy bill credits from November through March.

  • Low-Income Home Energy Assistance Program (LIHEAP)

    Assists low-income households that spend a high percentage of their total income on energy.

  • Share the Warmth Round Up

    Designed to help low-income customers pay their monthly energy bills – regardless of their home’s energy source.

  • Customer Bill of Rights

    Provides natural gas customers with information about their rights as a customer and who to contact with questions or concerns.

  • 211.org

    A free service that can help you find local community agencies that provide a wide range of needs like utility bills and medical expenses. Dial 2-1-1 on your phone or visit your state’s website.

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Health & Accessibility

  • Third-Party Notifications‌

    This is a FREE service that notifies a designated third party if a Piedmont Natural Gas bill goes unpaid. It's a great help for people who sometimes simply forget to pay their bill, become ill or travel frequently.

  • Medical Certification‌

    Customers who meet eligibility and medical requirements may be entitled to special consideration before disconnection and/or will not be disconnected during the months of November through March.

  • Braille & Large Print Bills

    If you or someone you know is visually impaired, we offer bills in Braille or large print. Call us at 800.752.7504 to request.