Equal Payment Plan FAQs

  • Our Equal Payment Plan helps you manage your budget by allowing you to pay an estimated, equal monthly amount. Your account is subject to a mid-year review, typically during the sixth to eighth month of the plan. After the review, your estimated monthly amount may be adjusted to balance your payments with your actual natural gas usage. Every 12th month, we’ll balance what you’ve paid with your actual usage. 
  • Residential customers in North Carolina, South Carolina and Tennessee whose accounts are in good standing are eligible to enroll in EPP. An account is in good standing if service has not been terminated or the account has not been removed from EPP for nonpayment of bills within the previous 12 months.
  • There are multiple ways to enroll in EPP:

    • You can enroll on Piedmont’s website, at any time. Simply log in to your Online Services account and select "Equal Payment Plan" under "Service Account." Log in and enroll in EPP now.  If you are not already registered for Online Services, you can register using your Piedmont Natural Gas account number located on your monthly bill.
       
    • You also can enroll by calling 800.752.7504. Our automated system is available at any time, or you may speak to a Customer Service Representative from 7:30 a.m. to 7 p.m. Monday through Friday.
  • You can continue on EPP indefinitely if you make your payments by the due date each month. Your estimated monthly payment amount will be revised based on your previous natural gas usage, anticipated weather and the cost of natural gas.
  • You can cancel EPP at any time by completing our Customer Self-Service form. (Please be sure to include your account information.) You also can cancel EPP by contacting Customer Service at 800.752.7504 from 7:30 a.m. to 7 p.m. Monday through Friday.

    Note: If you have an outstanding balance when you cancel EPP, the total balance will become due by the due date of your current bill.
  • An estimate is made based upon natural gas usage history at the premise, weather factors and anticipated cost of natural gas.
  • The EPP monthly amount is calculated to spread your payments as evenly as possible across the EPP period to avoid high bills during months when natural gas usage is greater; therefore, the amount is not negotiable.

    We will review your account mid-year to ensure your regular monthly payments are on track to pay your actual natural gas bills for the year. After the mid-year review, we will adjust your monthly payment to keep it as consistent with your usage as possible.
  • Your account balance is shown on your monthly bill. This balance reflects what you owe at that point in the EPP period after your monthly payments have been applied to your actual natural gas charges and should not be confused with your monthly payment amount. (If you have overpaid at that point in the EPP period, your balance will show a credit.) Your actual natural gas charges are also included on your bill for comparison.
  • You are expected to make a payment each month while enrolled in EPP, regardless of your account balance. While additional payments or payments for more than your regular monthly payment are applied to your balance, failure to make your regular payment by the due date each month will be considered a missed payment.
  • When enrolled in EPP, you are ineligible for additional payment arrangements. If you're having trouble making your payments while enrolled in EPP, call Customer Service at 800.752.7504 from 7:30 a.m. to 7 p.m. Monday through Friday to request information on assistance agencies in your area.
  • If you miss a payment: 
    • Your account is subject to a late payment charge  
    • If payment is not received, you are subject to removal from EPP 
    • If removed from EPP, all balances are due by the due date of your current bill
    Many EPP participants use our optional Automatic Bank Draft service to avoid missing payments. To enroll, log in to your Online Services account and select "Automatic Bank Draft" under "Service Account." You also can enroll by calling 800.752.7504. Our automated system is available anytime, or you may speak to a Customer Service Representative from 7:30 a.m. to 7 p.m. Monday through Friday.
  • In the 12th month: 
    • If you have overpaid by $25.00 or more, we will refund the difference; otherwise, the credit will remain on your account 
    • If you have paid less than your actual natural gas usage requires, you will be billed for the difference in the 12th month