North Carolina

Here to help during the gradual recovery

We understand that many may still be facing significant financial challenges, and we’re here to offer ongoing support. Though most standard normal billing practices, including disconnections for nonpayment, have resumed, customers are still eligible to sign up for extended payment agreements.


  • Payment agreements of at least 12 months are offered for those with past-due balances. Additional terms are also available.
  • Recent LIEAP, CIP and HOPE fund recipients are being automatically placed onto 18-month installment plans beginning in April 2021.
  • Late-payment fees continue to be suspended until further notice.

Those facing economic hardship and in need of help with energy bills and other essentials may qualify for assistance.

Energy Assistance Programs: Customers who are behind on their bills and in need of financial assistance can visit our Energy Assistance Programs page to learn more about payment agreements and other assistance programs. This free service can help you find local community agencies aiding with a wide range of needs including utility bills, housing, food, child and elder care and medical expenses. To get started, simply visit or dial 211 from your phone.

Crisis Intervention Program: The North Carolina Department of Health and Human Services Crisis Intervention Program is a federally funded program that assists individuals and families who are experiencing a heating- or cooling-related crisis.

Applications are taken July 1, 2020 through June 30, 2021 or until the funding is exhausted, whichever comes first.

Learn more about the Crisis Intervention Program and how to apply.