Update on Piedmont's COVID-19 Response
Since many customers may be facing unusual financial hardships as a result of COVID-19, we are suspending disconnections for nonpayment effective March 13. This applies to all home and business accounts in North Carolina, South Carolina and Tennessee. In addition, we have waived all late payment fees and fees for returned checks effective March 21. Customers who were recently disconnected can contact us to make arrangements for service restoration. See our Frequently Asked Questions for more information.
Find Financial Help
If you or someone you know needs financial assistance, 211.org can help locate available resources. This free service can help you find local community agencies providing assistance with a wide range of needs including utility bills, housing, food, child and elder care and medical expenses. To get started, simply visit 211.org or dial 211 from your phone.
Billing and Payments
Need to pay your bill online or by phone? Check out all of our payment options.
Supporting Our Communities
To help our employees, customers and communities in this challenging time, we initially donated $1.3 million to COVID-19 relief agencies across our service territories for Piedmont Natural Gas and Duke Energy. This money was distributed through local nonprofits to help feed the hungry and support other needs of those affected by the pandemic. We know the needs are great for many right now and we will continue to look for ways we can support our customers, communities and employees.
- Piedmont Natural Gas to match donations 5-to-1 to help Nashville-area hospitality workers
- Nashville Food Project provides groceries, pay to hospitality workers in need
- Granting COVID-19 Relief in Carolinas and Tennessee (PDF)
Direct Interactions with Customers or OthersAs part of our efforts to help reduce the spread of COVID-19, we’re taking extra steps before any direct interactions with our customers or others in the public. If an in-person meeting is necessary, our employees may ask a series of questions before entering a home or facility. They may also wear special protective clothing and ask that you help them maintain a distance of at least 6 feet. We will also try to resolve issues by phone or other communication methods to avoid the need for direct interactions when possible. Thank you for your understanding.
Frequently Asked Questions
Get answers to your questions about how Piedmont Natural Gas is responding to COVID-19. Learn more.