Since many customers may be facing unusual financial hardships as a result of COVID-19, we are suspending disconnections for nonpayment effective March 13. This applies to all home and business accounts in North Carolina, South Carolina and Tennessee. In addition, we have waived all late payment fees and fees for returned checks effective March 21. Customers who were recently disconnected can contact us to make arrangements for service restoration. See our Frequently Asked Questions for more information.
Need to pay your bill online or by phone? Check out all of our payment options.
To help our employees, customers and communities in this challenging time, we initially donated $1.3 million to COVID-19 relief agencies across our service territories for Piedmont Natural Gas and Duke Energy. This money was distributed through local nonprofits to help feed the hungry and support other needs of those affected by the pandemic. We know the needs are great for many right now and we will continue to look for ways we can support our customers, communities and employees.
Get answers to your questions about how Piedmont Natural Gas is responding to COVID-19. Learn more.