Customer Assistance
We realize the process of returning to normal will take time. We’re here to help those still dealing with financial hardship and to support our communities through the gradual process of economic recovery. Customers needing more time to pay have the opportunity to establish extended payment agreements that allow any outstanding balances to be paid over time in installments.
Find Financial Help
If you or someone you know needs financial assistance, 211.org can help locate available resources. This free service can help you find local community agencies aiding with a wide range of needs including utility bills, housing, food, child and elder care and medical expenses. To get started, simply visit 211.org or dial 211 from your phone.
Billing and Payments
We have a variety of payment options that give customers convenient ways to pay.
With more time being spent at home and the colder days of winter upon us, energy use is increasing – along with energy bills. Learn more about what could be impacting your natural gas bill.
Supporting Our Communities
To help our employees, customers and communities in this challenging time, we initially donated $1.6 million to COVID-19 relief agencies across our service territories for Piedmont Natural Gas and Duke Energy. This money was distributed through local nonprofits to help feed the hungry and support other needs of those affected by the pandemic. We know the needs are great for many right now and we will continue to look for ways we can support our customers, communities and employees.
Direct Interactions with Customers or Others
As part of our efforts to help reduce the spread of COVID-19, we’re taking extra steps before any direct interactions with our customers or others in the public. If an in-person meeting is necessary, our employees may ask a series of questions before entering a home or facility. They may also wear special protective clothing and ask that you help them maintain a distance of at least 6 feet.
Frequently Asked Questions
Get answers to your questions about how Piedmont Natural Gas is responding to COVID-19. Learn more.
