Business Customer Service
We’re here to help. Find what you need quickly and easily with our options below. Residential customers, please visit the Residential Customer Service page.
Report a natural gas emergency
If you have reason to suspect a gas leak, evacuate the area and call us at 800.752.7504 or 911.
We're here to help. Choose how you'd prefer to contact us.
Give us a call
Customer Service representatives are available by phone Monday – Friday 7:30 am to 7pm EST.
Customer ServiceHome & Business – 800.752.7504
International – 1.704.382.7644
Hearing or Speech Impaired – 711
(TTY or TDD Relay Service)
Identity Protection/Fraud Alerts 800.752.7504 or fax 877.525.2880
More Phone NumbersSales – 877.279.3636
Media Contacts – 877.348.3612
Investor Relations – 800.488.3853
Mail PaymentsPiedmont Natural Gas
P.O. Box 1246
Charlotte, NC 28201-1246
For overnight payments, mail to:10101 Claude Freeman Drive
Suite 225 N
Charlotte, NC 28262
Note: Overnight payments may be mailed via United States Postal Service (USPS), FedEx and UPS.
Corporate OfficePiedmont Natural Gas
4720 Piedmont Row Drive
Charlotte, NC 28210
P.O. Box 33068
Charlotte, NC 28233
Send us an email
Need to share a concern with us? Simply complete and submit our secure online form.
If you have reason to suspect a gas leak, evacuate the area and call us at 800.752.7504.
Please allow 24-48 hours for a response. If you need immediate assistance, please call us.