Eligibility requirements

  • This program is available to existing or new Piedmont commercial customers in North Carolina who are installing qualifying high-efficiency natural gas equipment. The N.C. Commercial Rebate Program applies only to customers served by the Commercial Rate Schedules 102 or 152.

  • Equipment must be installed at the property where the gas account is located.

  • Rebates are not available for the equipment replacement of an alternative fuel source such as electricity or propane.

  • Rebates are not available for used or refurbished equipment.

  • Customer site must use natural gas for heating in order qualify for smart thermostat rebate.

  • A detailed document showing proof of installation must accompany the application. Examples of proof of installation are, but are not limited to, installation receipts, invoices, contracts, and sales receipts.

  • Applications must be submitted within 150 days after the equipment installation.

Before You Start Your Rebate Application

Congratulations on making your business more energy efficient! Before you start your rebate application, we want to make sure you understand the eligibility requirements so that your application can be accepted, and your rebate processed. Here are the requirements:


  • This program is available to existing or new Piedmont commercial customers in North Carolina who are installing qualifying high-efficiency natural gas equipment. The N.C. Commercial Rebate Program applies only to customers served by the Commercial Rate Schedules 102 or 152.

  • Equipment must be installed at the property where the gas account is located.

  • Rebates are not available for the equipment replacement of an alternative fuel source such as electricity or propane.

  • Rebates are not available for used or refurbished equipment.

  • Customer site must use natural gas for heating in order qualify for smart thermostat rebate.

  • A detailed document showing proof of installation must accompany the application. Examples of proof of installation are, but are not limited to, installation receipts, invoices, contracts, and sales receipts.

  • Applications must be submitted within 150 days after the equipment installation.
APPLY FOR A REBATE

By selecting this option, you are now leaving the website of Piedmont Natural Gas Company, Inc. to continue your rebate application. When you use the third-party site, you will be fully subject to its independent terms, licenses, and security and privacy policies.

Earn incentives for upgrading your water heater.

Natural gas water heaters may provide a lower cost of operations, reduced emissions and faster water heating. Plus, some operate during power outages. 

Water Heater Type Equipment Rating Rebate Amount
Natural Gas Storage Water Heater 0.67 and higher UEF $75
Natural Gas Condensing Storage Water Heater 0.80 and higher UEF $200
Natural Gas Tankless Water Heater 0.81 to 0.91 UEF $150
Natural Gas Tankless Water Heater 0.92 and higher UEF $200
Commercial Natural Gas Storage Water Heater  (>75k Btu) ENERGY STAR Certified $2 per kBtu/hr
Maximum incentive of $1,000

How do I apply for a rebate?

Before you start your project, make sure your project meets the eligibility requirements for the rebate and that you have a qualified contractor who can do the work.

As you complete your qualified upgrades, make sure you obtain proof of installation that you can provide when you apply for your rebate. After the work is finished, you can complete and submit your application online or by mail at the following address:

Piedmont Natural Gas
Attn: NC Rebate Form
P.O. Box 33068
Charlotte, NC 28233

For faster rebate processing, select the Online Application button below.

ONLINE APPLICATION MAIL-IN APPLICATION

When should I upgrade my water heater?

Knowing when to replace your water heater is important. There are many signs to look for to determine if maintenance or replacement is your best option.

Repairs Keep Adding Up
Are you calling for repairs to your water heater more than twice a year? If so, start planning for a water heater replacement now to help avoid the hassle of an emergency replacement later.

Water Heater is Over 10 Years Old
ENERGY STAR® recommends replacing your storage water heater after 10 years. If your unit is aging, be proactive and replace it before it fails.

If you notice any of these symptoms, consult with a plumber to see if your water heater needs maintenance or replacement. If a replacement is in order, consider upgrading to an ENERGY STAR®-certified natural gas storage or tankless water heater.

Earn incentives for upgrading your furnace/boiler

Upgrading your furnace to a more energy efficient model can help save you money and reduce the odds of failure during cold weather when your business needs it most. Plus, if your new furnace/boiler has an AFUE rating of 90 percent or higher, your upgrade can qualify for a rebate.

Furnace/Boiler Type AFUE Rating Rebate Amount
Natural Gas Furnace 90 to 94.9 percent $175
Natural Gas Furnace 95 to 97.9 percent $225
Natural Gas Furnace 98 percent and higher $325
Commercial High Efficiency Natural Gas Boiler 90 percent and higher $2 per kBtu/hr
Maximum incentive of $1,000

How do I apply for a rebate?

Before you start your project, make sure your project meets the eligibility requirements for the rebate and that you have a qualified contractor who can do the work.

As you complete your qualified upgrades, make sure you obtain proof of installation that you can provide when you apply for your rebate. After the work is finished, you can complete and submit your application online or by mail at the following address:

Piedmont Natural Gas
Attn: NC Rebate Form
P.O. Box 33068
Charlotte, NC 28233

For faster rebate processing, select the Online Application button below.

ONLINE APPLICATION MAIL-IN APPLICATION

Ways to help maintain your furnace for optimal performance

Schedule your Annual Furnace Exam: Have a trained professional perform a check-up on your furnace once a year before it starts getting cold, so you have time to make any necessary repairs or replacements.

Upgrade to a High-Efficiency Model: The average lifespan of a furnace is 15-20 years, so you may want to consider a replacement if your furnace is over 15 years old. Today’s high-efficiency natural gas furnaces operate at up to 98% efficiency, far better than older models.

Practice Safety First: Test your carbon monoxide detector and replace the batteries at least twice per year.

Get $50 for Installing a Qualifying Smart Thermostat

(Must use natural gas for heating to be eligible)

Enjoy energy savings, cost savings and environmental protection when you upgrade to a smart thermostat for your business. Program a custom schedule of desired temperatures for energy-efficiency during business hours and when closed.

Product Rebate Specification Rebate Amount
Smart Thermostat ENERGY STAR certified $50

How do I apply for a rebate?

Before you start your project, make sure your project meets the eligibility requirements for the rebate and that you have a qualified contractor who can do the work.

As you complete your qualified upgrades, make sure you obtain proof of installation that you can provide when you apply for your rebate. After the work is finished, you can complete and submit your application online or by mail at the following address:

Piedmont Natural Gas
Attn: NC Rebate Form
P.O. Box 33068
Charlotte, NC 28233

For faster rebate processing, select the Online Application button below.

ONLINE APPLICATION MAIL-IN APPLICATION

Why Should You Choose an ENERGY STAR Certified Smart Thermostat?

While all smart thermostats allow you to set your desired temperature at pre-programmed times from anywhere on your smart device, only ENERGY STAR certified smart thermostats offer all of that, plus energy savings, cost savings, and environmental protection.

Energy Savings
A smart thermostat alone does not use a lot of energy. However, it controls devices that use a lot of energy through heating and cooling. To meet ENERGY STAR’s requirements for smart thermostat energy savings, manufacturers must show how their model reduces the HVAC system’s use in different climates across the country.

Only smart thermostats that earn the ENERGY STAR label have been independently certified, based on actual field data, to deliver energy savings. Additionally, ENERGY STAR certified smart thermostats are required to be able to enter a low-power standby mode when inactive, which saves even more energy.

Frequently Asked Questions

  • This program is available to existing or new Piedmont commercial customers in North Carolina who are installing qualifying high-efficiency natural gas equipment. The N.C. Commercial Rebate Program Applies only to customers served by the Commercial Rate Schedules 102 or 152.
  • Piedmont offers a list of qualified contractors who provide services within our service territories. You may use any licensed contractor of your choice and you are responsible for verifying any applicable certifications and licensing of each contractor.
  • You will need to complete the rebate application truthfully and legibly in its entirety. A detailed document showing proof of installation must accompany the application. Examples of proof of installation include, but are not limited to, installation receipts, invoices, contracts and sales receipts. Proof of installation documents can be submitted online through the Piedmont Rebate Portal or by mail.
  • All equipment must be new natural gas equipment that meets the program’s efficiency requirements. Used or rebuilt equipment is not eligible.
  • If the customer meets the eligibility requirements, rebates are available for commercial new construction projects that are served by Piedmont.
  • Current qualifying N.C. commercial customers whose name is on the account are eligible. See the rebate program application for more details regarding how to set up an alternate payee. Note, depending on the rebate dollar amount, a W-9 may also be required to submit with your rebate application.
  • Applications must be submitted within 150 days of equipment installation.
  • Checks are generally mailed within six weeks. Additional time may be needed during periods of high application volume and for applications that are submitted with incomplete information.
  • If your rebate application is submitted online, you will receive an email providing you a status update along the way. Regardless of whether you submit your rebate application online or by mail you can call 800.951.9923 for any rebate program questions or to track your rebate status.
  • For more information or questions, please email us at save-energy@piedmontng.com.