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Identity Protection

Customer Service RepresentativePiedmont Natural Gas employees are trained to handle your personal information with care and attention. Our processes are designed to protect your personal information from fraud and identity theft.

When making a payment by check or credit/debit card, Customer Service representatives will ask you for specific information.

For Credit/Debit Card Payments, we’ll ask for: 
    • Name 
    • Piedmont account number 
    • Payment amount 
    • Credit/debit card number 
    • Expiration date 
    • Name on card 
    • ZIP Code
 

For Check Payments, we’ll ask for:
 
    • Name 
    • Piedmont account number 
    • Payment amount 
    • Bank routing number 
    • Checking account number

Identity Verification
When you open a new account, Piedmont Natural Gas must verify your identity. If we are unable to verify your identity with the information you provide, we’ll ask you to complete the Identity Verification Form before your new account can be established. This form must be completed in full, notarized and returned to Piedmont Natural Gas by one of the methods listed below.

If you have a Social Security Number, Piedmont Natural Gas will need to verify the accuracy of the number you provide. We’ll ask you to complete the SSA-89 Form before your new account can be established. This form must be completed in full and returned to Piedmont Natural Gas by one of the methods listed below. Instructions on completing the form can be found here.

  • E-mail:
    (Scanned form can be emailed to the address below)
    customerselfservice@piedmontng.com
    (Attn: IVF\CCC)
  • Fax: 
    877.525.2880
    (Attn: IVF\CCC)
  • Mail:
    Piedmont Natural Gas
    (Attn: IVF\CCC)
    2611 Greengate Dr.
    Greensboro, NC 27406

 

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