Frequently Asked Questions (FAQs)

Major Account

Find a quick answer to your question. Here are the large volume market questions that we hear most often.

Rates/Cost of Gas
Getting Service/Adding Gas Load
Gas Pressure Standards
Transporting Gas

Rates/Cost of Gas

What is a sales rate?
A sales rate is a bundled service similar to that given to Piedmont's residential and small commercial customers. This service includes the commodity (gas) and delivery arrangements.

How can I determine the future cost of gas?
No one is able to determine the future cost of gas. Natural gas is traded on the NYMEX (New York Mercantile Exchange) for future months. The gas market is volatile and prices can change with great frequency.

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Getting Service/Adding Gas Load

How do I receive new service?
Contact a Major Account Services Representative.

Can I add loads to an existing meter?
Meters supply a finite amount of gas to maintain delivery pressure. Notify Piedmont as soon as total connected loads are determined so we can determine if the existing system will support added loads.

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Gas Pressure Standards

What is Piedmont's highest standard delivery pressure?
The highest standard delivery pressure is 5 psi. Requests greater than 5 psi must be approved in advance.

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Transporting Gas

What is transportation service?
Transportation service is when a customer purchases their own gas (commodity), arranges to have it delivered to Piedmont's city gate, and Piedmont delivers it to the customer's meter.

Who qualifies to transport gas?
Large commercial and industrial customers are eligible for transportation service. Piedmont's tariffs detail eligibility.

What is an election period?
An election period is the timeframe when a customer's transportation gas will be supplied to Piedmont's city gate, eliminating the need for Piedmont to purchase the commodity and arrange interstate deliveries.

What is Piedmont Online?
Piedmont Online is an Internet application that offers information to transportation eligible customers and marketers. Included are consumption, meter readings, nominations, and the ability to review bills.

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