Small/Medium Business

Getting New Service

To get new gas service in your commercial building, the building must have a service line and a meter set. A service line is the gas pipe that runs from the street to a building's gas meter. It must be installed before the meter. The meter set measures the gas consumption from the building. Follow these guidelines to request a service line and meter.

Step 1: Initial Contact
Fill out the Discover Natural Gas form.  A Piedmont representative will contact you to inform you whether gas is available or if any additional steps need to be taken.

Step 2: Sign Commercial Service Agreement
Your Piedmont representative may need the following information:

• Site plan showing needed gas meter location                        
• Estimated gas load (prefer equipment list with gas capacities in BTU/HR) - determined at initial meeting                        
• Gas delivery pressure needed at meter set (inches or pounds)     
  • Standard meter pressure is 7" unless requested - maximum meter load of 1600 cubic feet per hour (cfh)      
  • 2 psig and 5 psig pressures available in most locations 
• Dates needed for service and meter installations                        
• Person to contact for schedule changes                        
• Name, phone number, job address and permit address                        
• Special consent forms such as requests to replace asphalt, re-seed, etc. 

The time expectation for installing a service line (weather permitting during non-holiday periods) is:

• Winter: up to six weeks                        
• Spring/Summer/Fall: up to four weeks 

Step 3: Request a meter set
Once your service line is installed, you are ready for your gas meter to be set. A Piedmont service representative will install the meter for your building. Please contact your local Piedmont Natural Gas office , ask for your Commercial Sales Representative, and request a meter set. Your Piedmont representative will need the following information:

• Service line inspection approval by city or county with jurisdiction. (In some locations, Piedmont contacts city or county for approval to set meter) Tell us the building permit number                        
• Same information as service line request.     
  • Site plan showing needed gas meter location                        
  • Estimated gas load (prefer equipment list with gas capacities in BTU/HR)                        
  • Gas delivery pressure needed at meter set (inches or pounds)     
    • Standard meter pressure is 7" unless requested -- maximum meter load of 1600 cubic feet per hour (cfh)      
    • 2 psig and 5 psig pressures available in most locations 
  • Dates needed for service and meter installations                        
  • Person to contact for schedule changes                        
  • Name, phone number, job address and permit address                        
  • Special consent forms such as requests to replace asphalt, re-seed, etc.                        
  • Immediately communicate any changes affecting the building's gas equipment to the local Commercial Sales Representative to prevent service or meter installation delays. 

Time expectation for meter set:

• Allow four working days after inspection approval for meter to be set                        
• Additional time may be needed during Fall Light-Up Season (Sept.-Dec.) or for conditions such as inclement weather 

Time delays may be caused by:

• Change in service location (one to two-week delay)                        
• Change in loads (two-week delay)                        
• Change in meter pressure (two-week delay) 

If you have further questions, please call 1-877-279-3636.

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