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Severe Weather Safety Bulletin

Our top priority is safety. With some of our customers facing the potential of severe weather and/or flooding, we would like to share the following information:

Wind-related damage:

  • If you see or suspect damage to natural gas lines or facilities due to uprooted trees or wind-related damage, call 911 or Piedmont Natural Gas at 1-800-752-7504 

Call 811 before you dig:

  • Call 811 to have your natural gas lines located and marked (for free) before you remove uprooted trees, rebuild storm-damaged structures or dig anywhere on your property

If water has entered your home:

  • Do not attempt to disconnect or work on or around your natural gas meter
  • Do not attempt to relight any of your natural gas appliances. Call Piedmont at 1-800-752-7504
  • so we can inspect your meter and your natural gas appliances for possible damage
  • Do not attempt to clear flood debris from your natural gas meter or from any other natural gas appliance, including your water heater. Call Piedmont for an assessment
  • Never use outdoor equipment indoors for cooking or heating. This includes natural gas grills, generators, etc.

If your natural gas appliances are damaged by water:

  • Natural gas appliances damaged by water may need to be replaced according to manufacturer guidelines and instructions
  • When choosing a contractor for repair or replacement of your natural gas appliances, make sure the contractor is licensed, committed to safety and follows all manufacturer safety guidelines
  • You can choose to work with Piedmont Natural Gas, one of our approved Gas Advantage Dealers, or any other licensed contractor to repair or replace damaged appliances
  • Click here for a list of Piedmont’s Gas Advantage Dealers
  • Note that unauthorized repairs can be unsafe and may void your warranty according to manufacturer guidelines
  • Call your appliance manufacturer if you are unsure that the work being performed is an approved repair

If you suspect a natural gas leak (natural gas smells like rotten eggs):

  • Leave the premises immediately
  • Call Piedmont Natural Gas at 1-800-752-7504 or dial 911
  • Do not use your home phone
  • Call Piedmont from a neighbor’s home
  • Use a cell phone only if you are outside the home and away from the smell of natural gas
  • Do not use anything electrical inside your home that may cause a spark (this includes all appliances and cell phones)
  • Do not attempt to locate the source of the leak
  • Do not attempt to stop the leak
  • Do not attempt to turn off your natural gas
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