For billing and other account-specific questions, please complete
this form and select the "Billing Question" option.
For Customer Service feedback, website feedback, and feedback or questions regarding Piedmont Natural Gas products and services, please complete
this form.
Customer Service Hours
Monday - Friday: 7:00 a.m. to 7:00 p.m. Eastern
Saturday: 8:00 a.m. to 5:00 p.m. Eastern
Sunday: Closed
Telephone Numbers
Natural Gas Emergencies
Call: 1-800-752-7504 or 911
Start, Stop or Transfer Your Service
Call 1-800-752-7504
Convert Your Home or Business to Natural Gas
Call 1-877-279-3636
Monday - Friday: 7:30 a.m. to 5:30 p.m.
Purchase, Install or Schedule Repair of Natural Gas Appliances
Call 1-877-279-3636
Monday - Friday: 7:30 a.m. to 5:30 p.m.
Mailing Address for Payments
Mail Payments to:
Piedmont Natural Gas
P.O. Box 660920
Dallas, TX 75266-0920
Additional Contacts
Investor Information
Attn: Investor Relations
E-mail: investorrelations@piedmontng.com
Piedmont Careers
Attn: Supervisor-Employment
E-mail: corporate.recruiter@piedmontng.com
Customer Service
Attn: Customer Service
E-mail: customerselfservice@piedmontng.com
Corporate Office
Piedmont Natural Gas
4720 Piedmont Row Drive
Charlotte, NC 28210
PO Box 33068
Charlotte, NC 28233
Telephone: 704-364-3120
Note: If you experience difficulties sending us an e-mail by clicking on the addresses above, you may need to copy and paste the address into the "To" field of your e-mail client. If you continue to experience difficulties, please contact Customer Service at 1-800-752-7504.
