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For billing and other account-specific questions, please complete this form and select the "Billing Question" option.

For Customer Service feedback, website feedback, and feedback or questions regarding Piedmont Natural Gas products and services, please complete this form.

Customer Service Hours
Monday - Friday: 7:00 a.m. to 7:00 p.m. Eastern
Saturday: 8:00 a.m. to 5:00 p.m. Eastern
Sunday: Closed

Telephone Numbers

Natural Gas Emergencies
Call: 1-800-752-7504 or 911

Start, Stop or Transfer Your Service
Call 1-800-752-7504

Convert Your Home or Business to Natural Gas
Call 1-877-279-3636
Monday - Friday: 7:30 a.m. to 5:30 p.m.

Purchase or Installation of Natural Gas Appliances

Call 1-877-279-3636
Monday - Friday: 7:30 a.m. to 5:30 p.m.

Schedule Service or Repair of Natural Gas Appliances
Call 1-800-752-7504

Customers with speech and hearing impairments
Click here for TDD/TTY information

Mailing Address for Payments

Mail Payments to:
Piedmont Natural Gas
P.O. Box 660920
Dallas, TX 75266-0920

Additional Contacts

Investor Information
Attn: Investor Relations
E-mail: investorrelations@piedmontng.com 

Piedmont Careers
Attn: Supervisor-Employment
E-mail: corporate.recruiter@piedmontng.com

Customer Service
Attn: Customer Service
E-mail: customerselfservice@piedmontng.com

Corporate Office
Piedmont Natural Gas
4720 Piedmont Row Drive
Charlotte, NC 28210
PO Box 33068
Charlotte, NC 28233
Telephone: 704-364-3120

Note: If you experience difficulties sending us an e-mail by clicking on the addresses above, you may need to copy and paste the address into the "To" field of your e-mail client. If you continue to experience difficulties, please contact Customer Service at 1-800-752-7504. 
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